{"id":87,"date":"2026-08-03T02:26:57","date_gmt":"2026-08-02T23:26:57","guid":{"rendered":"https:\/\/scarvik.com\/returns-warranty\/"},"modified":"2026-08-06T02:00:29","modified_gmt":"2026-08-05T23:00:29","slug":"returns-warranty","status":"publish","type":"page","link":"https:\/\/scarvik.com\/en\/returns-warranty\/","title":{"rendered":"\u0130ade ve Garanti"},"content":{"rendered":"<div class=\"scarvik-page scarvik-page--form\">\n<div class=\"scarvik-page__container\">\n<nav class=\"scarvik-breadcrumbs\" aria-label=\"Sayfa yolu\"><a href=\"https:\/\/scarvik.com\/en\/\">Ana sayfa<\/a><span aria-hidden=\"true\">\/<\/span><span>Destek<\/span><span aria-hidden=\"true\">\/<\/span><span aria-current=\"page\">\u0130ade ve Garanti<\/span><\/nav>\n<\/div>\n<header class=\"scarvik-form-hero\">\n<div class=\"scarvik-page__container\">\n<p class=\"scarvik-kicker\">\u0130ade ve Garanti<\/p>\n<h1>\u0130ade ile teknik de\u011ferlendirmeyi birbirinden ay\u0131r\u0131n.<\/h1>\n<p class=\"scarvik-form-hero__copy\">Cayma\/iade talepleri sipari\u015f ko\u015fullar\u0131na, garanti talepleri ise \u00fcr\u00fcn, montaj ve kullan\u0131m verilerine g\u00f6re de\u011ferlendirilir. Yasal t\u00fcketici haklar\u0131 sakl\u0131d\u0131r.<\/p>\n<div class=\"scarvik-hero-actions\"><a class=\"scarvik-btn scarvik-btn--primary\" href=\"#scarvik-warranty-form\">Talep olu\u015ftur<\/a><a class=\"scarvik-btn scarvik-btn--secondary\" href=\"\/en\/terms-and-conditions\/\">Sat\u0131\u015f \u015fartlar\u0131<\/a><\/div>\n<\/div>\n<\/header>\n<section id=\"returns\" class=\"scarvik-standard-section\">\n<div class=\"scarvik-page__container scarvik-page__container--wide\">\n<div class=\"scarvik-info-list\">\n<div><strong>\u0130ade \/ cayma<\/strong><span>Mesafeli sat\u0131\u015flarda, mevzuattaki istisnalar sakl\u0131 kalmak \u00fczere teslimden itibaren 14 g\u00fcn i\u00e7inde kal\u0131c\u0131 veri saklay\u0131c\u0131s\u0131yla bildirim yap\u0131labilir.<\/span><\/div>\n<div><strong>Garanti de\u011ferlendirmesi<\/strong><span>\u00dcretim veya malzeme kusuru \u015f\u00fcphesi; \u00fcr\u00fcn, montaj, ba\u011flant\u0131 ve kullan\u0131m ko\u015fullar\u0131 birlikte incelenerek de\u011ferlendirilir.<\/span><\/div>\n<div><strong>\u00dcr\u00fcn kabul ko\u015fulu<\/strong><span>\u00dcr\u00fcn, paket i\u00e7eri\u011fi ve aksesuarlar\u0131yla korunmal\u0131d\u0131r. Montaj izi ve de\u011fer kayb\u0131 somut olay baz\u0131nda incelenir.<\/span><\/div>\n<div><strong>Yasal haklar<\/strong><span>Bu s\u00fcre\u00e7 ay\u0131pl\u0131 mala ili\u015fkin se\u00e7imlik haklar\u0131 veya emredici t\u00fcketici h\u00fck\u00fcmlerini daraltmaz.<\/span><\/div>\n<\/div>\n<\/div>\n<\/section>\n<section id=\"warranty\" class=\"scarvik-standard-section scarvik-standard-section--elevated\">\n<div class=\"scarvik-page__container scarvik-page__container--wide\">\n<div class=\"scarvik-section-intro\">\n<p class=\"scarvik-kicker\">De\u011ferlendirme ad\u0131mlar\u0131<\/p>\n<h2>Talebin sonu\u00e7lanmas\u0131 i\u00e7in gereken s\u0131ra.<\/h2>\n<\/div>\n<ol class=\"scarvik-process\">\n<li><strong>Talebi kaydedin<\/strong><span>Sipari\u015f numaras\u0131, e-posta, \u00fcr\u00fcn ve talep t\u00fcr\u00fcn\u00fc iletin.<\/span><\/li>\n<li><strong>Kan\u0131tlar\u0131 ekleyin<\/strong><span>Sorunu, ba\u011flant\u0131 noktalar\u0131n\u0131 ve ambalaj\u0131 g\u00f6steren net g\u00f6rseller ekleyin.<\/span><\/li>\n<li><strong>Y\u00f6nlendirmeyi bekleyin<\/strong><span>G\u00f6nderim adresi ve y\u00f6ntemi teyit edilmeden \u00fcr\u00fcn\u00fc kargoya vermeyin.<\/span><\/li>\n<li><strong>\u0130nceleme<\/strong><span>\u00dcr\u00fcn, sipari\u015f ve kullan\u0131m verileri incelenir; sonu\u00e7 kay\u0131tl\u0131 ileti\u015fim kanal\u0131ndan bildirilir.<\/span><\/li>\n<\/ol>\n<\/div>\n<\/section>\n<section class=\"scarvik-standard-section\">\n<div class=\"scarvik-page__container\">\n<div class=\"scarvik-editorial-split\">\n<aside>Kapsam<\/aside>\n<div class=\"scarvik-editorial-copy\">\n<h2>\u00dcretim kusuru ve kullan\u0131m hasar\u0131<\/h2>\n<p>\u00d6l\u00e7\u00fc, ba\u011flant\u0131, malzeme veya \u00fcretim s\u00fcreci kaynakl\u0131 do\u011frulanabilir uygunsuzluklar teknik de\u011ferlendirmeye al\u0131n\u0131r. Darbe, yanl\u0131\u015f ba\u011flant\u0131 eleman\u0131, a\u015f\u0131r\u0131 s\u0131kma, uyumsuz modelde montaj, izinsiz modifikasyon ve normal a\u015f\u0131nma gibi etkenler ayr\u0131ca incelenir.<\/p>\n<p>Ki\u015fiye \u00f6zel \u00fcretilen veya t\u00fcketicinin talebine g\u00f6re \u00f6zelle\u015ftirilen \u00fcr\u00fcnler ile mevzuatta say\u0131lan di\u011fer istisnalar cayma hakk\u0131 d\u0131\u015f\u0131nda kalabilir. Ay\u0131pl\u0131 mala ili\u015fkin haklar bundan etkilenmez.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"scarvik-standard-section scarvik-standard-section--elevated\">\n<div class=\"scarvik-page__container\">\n<div class=\"scarvik-section-intro\">\n<p class=\"scarvik-kicker\">S\u0131k sorulanlar<\/p>\n<h2>Talep olu\u015fturmadan \u00f6nce.<\/h2>\n<\/div>\n\t<div class=\"scarvik-faq\" data-scarvik-faq>\n\t\t\t\t\t<details id=\"faq-what-is-the-difference-between-a-return-and-a-warranty-request\" open>\n\t\t\t\t<summary>What is the difference between a return and a warranty request?<\/summary>\n\t\t\t\t<div><p>A return concerns withdrawal or order acceptance. A warranty request is a technical review of a suspected manufacturing or material issue.<\/p><\/div>\n\t\t\t<\/details>\n\t\t\t\t\t<details id=\"faq-when-can-i-submit-a-withdrawal-notice\">\n\t\t\t\t<summary>When can I submit a withdrawal notice?<\/summary>\n\t\t\t\t<div><p>Subject to applicable exceptions, consumers may submit notice within the statutory period after delivery.<\/p><\/div>\n\t\t\t<\/details>\n\t\t\t\t\t<details id=\"faq-can-an-installed-product-be-returned\">\n\t\t\t\t<summary>Can an installed product be returned?<\/summary>\n\t\t\t\t<div><p>Product condition, installation marks, use, and loss of value are reviewed individually without limiting mandatory consumer rights.<\/p><\/div>\n\t\t\t<\/details>\n\t\t\t\t\t<details id=\"faq-what-should-i-send-for-a-warranty-review\">\n\t\t\t\t<summary>What should I send for a warranty review?<\/summary>\n\t\t\t\t<div><p>Include the order number, product, a clear description, and photos showing the product, mounting points, and packaging where relevant.<\/p><\/div>\n\t\t\t<\/details>\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n<section class=\"scarvik-standard-section\">\n<div class=\"scarvik-page__container scarvik-form-layout\">\n<aside class=\"scarvik-form-aside\">\n<p class=\"scarvik-kicker\">G\u00fcvenli talep<\/p>\n<h2>\u0130nceleme i\u00e7in gerekli verileri tek seferde g\u00f6nderin.<\/h2>\n<p>Y\u00fcklenen dosyalar herkese a\u00e7\u0131k medya alan\u0131na eklenmez. Dosya t\u00fcr\u00fc ve boyutu sunucu taraf\u0131nda do\u011frulan\u0131r.<\/p>\n<ul>\n<li>Sipari\u015f numaras\u0131n\u0131 haz\u0131r bulundurun.<\/li>\n<li>\u00dcr\u00fcn\u00fcn tamam\u0131n\u0131 ve sorunlu alan\u0131 net g\u00f6sterin.<\/li>\n<li>Montaj ve kullan\u0131m ko\u015fullar\u0131n\u0131 k\u0131sa ve a\u00e7\u0131k yaz\u0131n.<\/li>\n<\/ul>\n<\/aside>\n<div>\t<div class=\"scarvik-form-shell\" id=\"scarvik-warranty-form\">\n\t\t\n\t\t<form class=\"scarvik-form\" action=\"https:\/\/scarvik.com\/wp-admin\/admin-post.php\" method=\"post\" enctype=\"multipart\/form-data\" data-scarvik-form>\n\t\t\t<h2>Return and warranty request<\/h2>\n\t\t\t<input type=\"hidden\" name=\"action\" value=\"scarvik_submit\">\n\t\t\t<input type=\"hidden\" name=\"form_type\" value=\"warranty\">\n\t\t\t<input type=\"hidden\" name=\"scarvik_started\" value=\"1790286651\">\n\t\t\t<input type=\"hidden\" name=\"scarvik_token\" value=\"a7eafabc5015794362fcc9243a26ea05\">\n\t\t\t<input type=\"hidden\" id=\"scarvik_nonce\" name=\"scarvik_nonce\" value=\"f0e49370e5\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/87\" \/>\t\t\t<div class=\"scarvik-honeypot\" aria-hidden=\"true\">\n\t\t\t\t<label>Leave this field blank <input type=\"text\" name=\"website_address\" tabindex=\"-1\" autocomplete=\"off\"><\/label>\n\t\t\t<\/div>\n\t\t\t<div class=\"scarvik-form__grid\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"scarvik-field scarvik-field--text\">\n\t\t<label for=\"scarvik-field-order_number\">Order number <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"text\" id=\"scarvik-field-order_number\" name=\"order_number\" required maxlength=\"80\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"scarvik-field scarvik-field--email\">\n\t\t<label for=\"scarvik-field-email\">Order email <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"email\" id=\"scarvik-field-email\" name=\"email\" required autocomplete=\"email\" maxlength=\"190\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"scarvik-field scarvik-field--text\">\n\t\t<label for=\"scarvik-field-product\">Product <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"text\" id=\"scarvik-field-product\" name=\"product\" required maxlength=\"180\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"scarvik-field scarvik-field--select\">\n\t\t<label for=\"scarvik-field-request_type\">Request type <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<select id=\"scarvik-field-request_type\" name=\"request_type\" required>\n\t\t\t\t<option value=\"\">Select<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"withdrawal\">Withdrawal \/ return<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"defect\">Suspected manufacturing or material defect<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"damage\">Shipping damage<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"fitment\">Compatibility \/ installation issue<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"other\">Other<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"scarvik-field scarvik-field--tel\">\n\t\t<label for=\"scarvik-field-phone\">Phone<\/label>\n\t\t\t\t\t<input type=\"tel\" id=\"scarvik-field-phone\" name=\"phone\" autocomplete=\"tel\" maxlength=\"40\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"scarvik-field scarvik-field--textarea\">\n\t\t<label for=\"scarvik-field-message\">Issue description <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<textarea id=\"scarvik-field-message\" name=\"message\" required maxlength=\"3000\" rows=\"6\"><\/textarea>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"scarvik-field scarvik-field--file\">\n\t\t<label for=\"scarvik-field-attachment\">Photo or document<\/label>\n\t\t\t\t\t<input type=\"file\" id=\"scarvik-field-attachment\" name=\"attachment\" accept=\".jpg,.jpeg,.png,.webp,.pdf\">\n\t\t\t\t<small>JPG, PNG, WebP, or PDF; up to 5 MB.<\/small>\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<label class=\"scarvik-consent-field\">\n\t\t\t\t<input type=\"checkbox\" name=\"consent\" value=\"1\" required>\n\t\t\t\t<span>I consent to the processing of my request under the <a href=\"https:\/\/scarvik.com\/en\/privacy-policy\/\">Privacy Policy<\/a> and <a href=\"https:\/\/scarvik.com\/en\/kvkk\/\">Data Protection Notice<\/a>.<\/span>\n\t\t\t<\/label>\n\t\t\t\t\t\t<button class=\"scarvik-btn scarvik-btn--primary\" type=\"submit\" data-label=\"Create request\">Create request<\/button>\n\t\t<\/form>\n\t<\/div>\n\t<\/div>\n<\/div>\n<\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Ana sayfa\/Destek\/\u0130ade ve Garanti \u0130ade ve Garanti \u0130ade ile teknik de\u011ferlendirmeyi birbirinden ay\u0131r\u0131n. Cayma\/iade talepleri sipari\u015f ko\u015fullar\u0131na, garanti talepleri ise<\/p>","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-87","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/scarvik.com\/en\/wp-json\/wp\/v2\/pages\/87","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/scarvik.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/scarvik.com\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/scarvik.com\/en\/wp-json\/wp\/v2\/comments?post=87"}],"version-history":[{"count":2,"href":"https:\/\/scarvik.com\/en\/wp-json\/wp\/v2\/pages\/87\/revisions"}],"predecessor-version":[{"id":131,"href":"https:\/\/scarvik.com\/en\/wp-json\/wp\/v2\/pages\/87\/revisions\/131"}],"wp:attachment":[{"href":"https:\/\/scarvik.com\/en\/wp-json\/wp\/v2\/media?parent=87"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}