Returns & Warranty
A documented route to a fair review.
Return and warranty requests are assessed using the order, product condition, installation context, and applicable consumer law.
Create a request
Provide the order number, product, request type, and a clear description.
Document the condition
Add images of the product, mounting points, packaging, and affected area where relevant.
Technical review
We review the request and respond through the contact details supplied.
Frequently asked
Before creating a request.
What is the difference between a return and a warranty request?
A return concerns withdrawal or order acceptance. A warranty request is a technical review of a suspected manufacturing or material issue.
When can I submit a withdrawal notice?
Subject to applicable exceptions, consumers may submit notice within the statutory period after delivery.
Can an installed product be returned?
Product condition, installation marks, use, and loss of value are reviewed individually without limiting mandatory consumer rights.
What should I send for a warranty review?
Include the order number, product, a clear description, and photos showing the product, mounting points, and packaging where relevant.