Shipping & Delivery
Clear steps from dispatch to delivery.
Available carrier, cost, and delivery estimates are confirmed for the destination during checkout or in the order confirmation.
Order processing
Paid or approved orders enter preparation. Products with a stated lead time follow the timing shown in their order details.
Dispatch
The selected logistics method and tracking details are shared when the shipment is created.
Delivery
Inspect the outer package where possible and keep all packaging until the product has been checked.
Damaged, incomplete, or missing shipment
Photograph the outer package, shipping label, complete product, and affected area. Keep the packaging and contact support with your order number.
Frequently asked
Shipping, without guesswork.
Which carrier will deliver my order?
The available delivery method is shown in the order confirmation and tracking details. No single carrier is promised before checkout.
How long will delivery take?
A verified delivery estimate is shown for the product and destination during checkout or in the order confirmation.
What should I do if the package arrives damaged?
If possible, inspect it with the courier, photograph the outer package and product, and create a shipping support request with your order number.
Is international shipping available?
Availability depends on destination, product, customs, and the checkout methods currently enabled. Contact support before ordering when a destination is not offered.